Customer Delight

Customer Delight

Zipkoff Solutions offers corporation’s one of the most unique workshops available today. It’s entitled "Principles for Delivering Customer Delight." It is a unique, innovative half-day workshop that introduces six principles that, once implemented, can lead to increased employee performance, an improvement in employee business interrelationships and a reduction of customer complaints

The six principles comprise a systematic method of organized thinking and motivational behavior to delight both internal and external customers, clients and guests. Learn how to build lasting relationships with customers in order to make them customers forever.

The program goals include:

Understanding of who the internal & external customers are to fortify customer delight,

Recognizing the relevancy of customer needs and the relationship these needs have in supporting customer delight,

Providing an understanding of the customer delight definition of need fulfillment and how it is used to create a customer delight corporate mentality,

Identifying how the "principles" can lead to increased performance, improved morale and a reduction of customer complaints

Appreciating the economic impact of delivering customer delight on one’s business.

This workshop is designed for any employee regardless of position or function since all employees are responsible for delighting customers.

This program is currently offered by the Southern Methodist University Business Leadership Center exclusively for MBA candidates.