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Latest stories
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What is an Instant Pot and should you buy one?
These multifunction marvels have a cult following – what's it all about, and do they live up to the hype? -
Koala vs Ikea: How these mattress brands compare
The pros and cons, plus the best Ikea mattresses we've tested. -
Is a Costco membership worth it?
We look at whether you'll get great deals or if it's all just a jumbo-sized novelty. -
Is it time to upgrade from a pod to a manual espresso machine?
There may be a learning curve, but for coffee lovers, here's why it just might be worth it. -
Loose vs packaged fruit and veg: How to save at the checkout
Buying the cheapest format could save you a lot, but whether that's loose or packaged varies from one item to the next.
Which supermarket has the cheapest groceries?
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Spotted a Shonky?
Every year, CHOICE names and shames the worst companies, products and services exploiting Australian consumers in our annual Shonky Awards. Nominations are now open for 2024 and we want to hear from you – which product, service or company do you think is worthy of a Shonky Award this year? Share your nomination now.
EOFY Sales
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The mattresses to avoid buying
Don't wake up on the wrong side of the bed – give these mattresses a miss and spring for something better. -
How to shop smart and save money on new appliances in the EOFY sales
Fridge on the fritz or dryer dead as nails? Here's how to buy an appliance while sticking to your budget. -
Double duty: The best and worst multifunction appliances
Appliances that do more than on job might be great space savers but do they deliver on their promise? -
6 ways to spot a scam shopping site
Think an online store might be fake? Here's how to identify and report a scam website. -
The dishwashers not to buy in the sales
We dish the dirt on the poorest performers in our latest lab test.
Cost of living
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Is a Costco membership worth it?
We look at whether you'll get great deals or if it's all just a jumbo-sized novelty. -
Are loose fruit and vegetables cheaper than buying packaged?
Buying the cheapest can save a lot, but whether that's loose or packaged depends on the item. -
10 grocery swaps that will save you money
Switches in your basket can save you hundreds or even thousands on your annual grocery bill. -
Is it cheaper to ditch your health insurance and pay for procedures yourself?
Top-level cover is so expensive that for some procedures, it's cheaper to self-fund. -
How to save money on new appliances in the EOFY sales
Fridge on the fritz or dryer dead as nails? Our tips for buying new while sticking to a budget.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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